An Indian Logistic Company with Global Connect
Welcome to Transpeak Couriers & Logistics Pvt Ltd.’s ("Company," "we," "us," or "our") Terms of Service. By using our courier and logistics services and accessing our website (www.transpeakww.com), you agree to comply with and be bound by these Terms of Service. If you do not agree with these terms, please refrain from using our services and website.
a. Transpeak Couriers & Logistics Pvt Ltd offers a range of courier and logistics services, including package delivery, express shipping, and supply chain management solutions.
b. Our services are subject to availability and are provided based on the information provided by the user during order placement.
a. You are responsible for providing accurate and complete information when placing orders for our services. Any discrepancies or inaccuracies may result in delays or unsuccessful deliveries.
b. You agree not to use our services for any unlawful, prohibited, or fraudulent activities.
a. Once you place an order for our services, you will receive an order confirmation email detailing the service, pricing, tracking AWB (Air Way Bill) and any additional instructions.
b. Pricing for our services is available on our website and may vary based on factors such as package size, destination, and delivery speed.
c. The pricing provided does not include customs duties, taxes, or other related charges, which are the responsibility of the recipient.
a. Payment for our services is due at the time of order placement. We accept various forms of payment as indicated on our website.
b. In the event of any billing discrepancies or issues, please contact our customer service within 7 days of the transaction.
a. We strive to deliver packages promptly, but delivery times may vary based on factors beyond our control, such as weather conditions and customs clearance.
b. You can track the status of your shipment using the tracking number provided in the order confirmation.
a. Changes or cancellations to your order may be possible, depending on the status of the shipment. Please contact our customer service for assistance.
a. While we take utmost care in handling and delivering packages, we are not liable for any loss, damage, or delay caused by factors beyond our control, including but not limited to natural disasters, accidents, or customs inspections.
b. We offer insurance options for certain shipments. It is recommended to inquire about insurance coverage when placing your order.
a. To access certain features and benefits, you may need to create a user account. You are responsible for maintaining the confidentiality of your account information.
a. All content on our website, including text, graphics, logos, and images, is the property of Transpeak Couriers & Logistics Pvt Ltd and is protected by intellectual property laws.
a. These Terms of Service are governed by the laws of the jurisdiction in which Transpeak Couriers & Logistics Pvt Ltd is registered.
a. We reserve the right to modify or update these Terms of Service at any time. Any changes will be effective upon posting on our website. Your continued use of our services after such changes constitutes your acceptance of the modified Terms of Service.
For any questions or concerns regarding these Terms of Service, please contact us at cs@transpeakww.com. Thank you for choosing Transpeak Couriers & Logistics Pvt Ltd for your courier needs.
Welcome to the Privacy Policy of Transpeak Couriers & Logistics Pvt Ltd ("we", "our", or "us"). This policy outlines how we collect, use, share, and protect your personal information when you visit and use our online courier booking portal, accessible at www.transpeakww.com. By using our website, you consent to the practices described in this Privacy Policy.
Transpeakww.com is an Online Courier Booking Portal that provides users with the ability to book courier services conveniently.
We collect and store information that you provide directly to us when using our website or corresponding with us through email (cs@transpeakww.com). This information may include your name, contact details, and other relevant information necessary for booking courier services.
The data collected from users is used primarily to facilitate and manage courier bookings. We may also use this information to communicate with you, provide customer support, and improve our services.
We do not share user data with third parties for processing purposes. However, we do utilize third-party payment processors to securely handle payment transactions for courier bookings.
All data processing activities occur within the United States.
Although our website is accessible to children, it is not directed at them directly. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us to have that information removed.
We take the security of your information seriously. We have implemented measures to safeguard and protect your personal information from unauthorized access, disclosure, alteration, or destruction.
As a user, you have the following rights regarding your personal data:
Access: You have the right to access the personal information we hold about you.
Rectification: You can request to correct or update any inaccurate or incomplete personal information.
Erasure: You can request the deletion of your personal information from our systems.
Objection: You have the right to object to the processing of your personal information for certain purposes.
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at cs@transpeakww.com.
We reserve the right to modify this Privacy Policy at any time. Any changes will be effective when we post the revised Privacy Policy on our website.
Customers who wish to cancel a booked courier service must do so within a specified timeframe before the scheduled pickup time. The cancellation timeframe and applicable charges are as follows:
Refunds for eligible cancellations will be processed within 7 business days after receiving the cancellation request. The refund amount will be credited back to the original payment method used for the booking.
In the event of service disruptions or delays caused by factors beyond our control (such as weather, traffic, or other unforeseen circumstances), customers will be provided with the option to reschedule the service or receive a full refund.
Customers are responsible for providing accurate and complete information when booking courier services. If a booking cannot be fulfilled due to incorrect or incomplete information provided by the customer, no refund will be issued.
If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact our customer support at cs@transpeakww.com.
We reserve the right to modify this Cancellation & Refund Policy at any time. Any changes will be effective when we post the revised policy on our website.
